Terms of Service

1. Acceptance of Terms

By placing an order, requesting a quote, or engaging in any business transaction with Hubei Xinrou Hygiene Products Co., Ltd. ("the Company," "we," "us"), you ("the Client," "Buyer") agree to be bound by these Terms of Service. These terms apply exclusively to business-to-business (B2B) transactions, including wholesale purchases, Original Equipment Manufacturing (OEM), and Original Design Manufacturing (ODM) services.

2. Business Scope & Nature

Hubei Xinrou Hygiene Products Co., Ltd. is a professional manufacturer. We do not engage in retail sales to individual consumers. Our services are strictly limited to:

• Large-volume wholesale of non-woven fabric roll goods.
• Contract manufacturing of medical and hygiene products.
• Customized product development for brands and distributors.

The Client warrants that they are a registered business entity authorized to import and distribute the goods purchased.

3. OEM/ODM Customization Policy

For customized orders, the following protocols apply:

Tolerances: Due to the nature of non-woven fabric manufacturing, minor variations in GSM (grams per square meter), thickness, and color within industry standard tolerances (±5%) are considered acceptable and do not constitute a defect.

4. Orders & Payment Terms

Formation of Contract: A binding contract is formed only when the Company issues a Proforma Invoice (PI) and receives the agreed deposit.

Payment Structure: Unless otherwise agreed in writing:

• A 30% deposit is required to initiate production or reserve raw materials.
• The remaining 70% balance must be paid prior to shipment or against the Bill of Lading (B/L) copy, depending on the agreed Incoterms.

All payments shall be made via T/T (Telegraphic Transfer) or L/C (Letter of Credit) for qualified orders. All bank charges incurred outside of China are the responsibility of the Client.

5. Shipping, Delivery & Risk

Incoterms: We typically operate under FOB (Free on Board), CIF (Cost, Insurance, and Freight), or EXW (Ex Works) terms as defined by Incoterms 2020.

Lead Times: Estimated production lead times are provided in the quotation. While we strive to meet these timelines, the Company is not liable for delays caused by Force Majeure events (e.g., natural disasters, customs delays, raw material shortages beyond our control).

6. Quality Assurance & Inspection

We manufacture in strict accordance with GBT19633-2005 standards for medical devices where applicable.

Inspection: The Client has the right to arrange third-party inspection (e.g., SGS, Intertek) at our factory in Xiaogan City prior to shipment. Costs for such inspections are borne by the Client.

Claims: Any claims regarding quality must be made in writing within 30 days of cargo arrival at the destination port, accompanied by photos, video evidence, and inspection reports.

7. Intellectual Property Rights

Client IP: The Client retains all rights to their trademarks, logos, and custom packaging designs provided to us. We agree not to use Client IP for any other customers or purposes.

Company IP: Hubei Xinrou retains ownership of our manufacturing processes, proprietary fabric blends, and technical know-how.